Bob Brown is a leading industry expert, keynote speaker, author, trainer, and consultant. Known for his high-content, interactive and motivational presentations, Brown is the author of the best-selling Little Brown Book of Restaurant Success, selling over 100,000 copies worldwide. Brown is frequently quoted in the Wall Street Journal and the New York Times. He is a top-rated keynote speaker at GM conferences, state and national association meetings in the US and abroad.
Brown pioneered Marriott's Service Excellence Program and delivered presentations and developed programs for Disney, Nordstrom, Hilton, Harrah's, Morton's of Chicago, Olive Garden, and Red Lobster, and the famed Burj Al Arab in Dubai.