Bob Brown

Bob Brown
Bob Brown
President, Bob Brown Service Solutions

Bob Brown is a leading industry expert, keynote speaker, author, trainer, and consultant. Known for his high-content, interactive and motivational presentations, Brown is the author of the best-selling Little Brown Book of Restaurant Success, selling over 100,000 copies worldwide. Brown is frequently quoted in the Wall Street Journal and the New York Times. He is a top-rated keynote speaker at GM conferences, state and national association meetings in the US and abroad.

Brown pioneered Marriott's Service Excellence Program and delivered presentations and developed programs for Disney, Nordstrom, Hilton, Harrah's, Morton's of Chicago, Olive Garden, and Red Lobster, and the famed Burj Al Arab in Dubai.

Stories by Bob Brown

The Art of Greeting

How well you and your staff manages the all-important greeting sets the stage to convert guests into regulars and advocates.

Coaching for Star Performance

The greatest influencer of performance is coaching, yet it’s the most underdeveloped practice in bars, nightclubs and restaurants today.

Use aBy the Waya

The "By the Way" is your staffs secret weaponaguaranteed to put you in the winner's circle with its artful, caring, and prosperous approach.

The Seven Keys of Beverage Sales Success

Beverages are the elixir of sharing, celebration, and romance. We commiserate over our favorite libation. We toast the closing of a deal, a reunion, or an anniversary. Yet, this liquid gold is left unnamed, unnoticed and poorly offered.