William Orilio

William Orilio - Hospitality Consultants
William Orilio
Owner, Hospitality Consultants

William “Billy-O” Orilio is the owner of HOSPITALITY CONSULTANTS, a San Diego based hospitality consulting firm, which specializes in assisting operators with union properties to develop investigative in-house programs with proven results. Billy-O has over 40 years’ and over 60,000 hours' experience in the hospitality industry evaluating customer service.

Billy-O is certified by California Superior Court to provide expert testimony and is a licensed private investigator in CA and NV. Billy-O also published a nationwide monthly newsletter, “HOSPITALITY INDUSTRY REPORT” for 16 years and has taught restaurant, hotel and casino management at San Diego Mesa College for 19 years and San Diego State University, CES for 5 years. In July 2007, San Diego State University named Billy-O as “Instructor of the Year”. Billy-O is also designated by the American Hotel and Lodging Educational Institute as a Certified Hospitality Instructor, having taught Hospitality Law for over 30 years.

Stories by William Orilio

What is Customer Service?

William "Billie-O" Orilio explains the importance of human interactions in the hospitality industry, how to make your customers happy, and how to improve your bottom line.