The first day was huge, packed with priceless workshops and invaluable seminars covering bartending, mixology, promotions, marketing, social media and operations. Those who attended the first day of Nightclub & Bar were rewarded with a Super Session consisting of Bar Rescue experts and a keynote speech featuring Jon Taffer and Yard House founder Steele Platt. Just imagine what's in store for you on day two!
Chris Lenahan, author of The Little Black Bar Book, presented a workshop for convention attendees looking to open their first bar. Chris helped them figure out what type of venue they wanted to operate and his team of experts assisted in the design and realization of their dreams.
Maia Gosselin of Sip Wine Education helped bar owners and managers to get their staffs into their comfort zones with wine. Among her 30 tips: Create a chart to help your staff understand Old World vs New World wines.
Thom Greco of Thom Greco Holdings presided over an amazing panel consisting of Bar Rescue experts Phil Wills, Mia Mastroianni and Nick Libertado. Thom and the Bar Rescue experts discussed paying attention to the details, hiring, cross training and more before taking questions from the audience. Jon Taffer the stage for a surprise appearance and to urge us all to implement the lessons learned during the 30th anniversary show.
Steele Platt, founder and former CEO of the Yard House chain, shared his inspiring story of incredible success through perseverance and a willingness to take risks. The message was simple: Be inspired by difficulty, not defeated by it.
Kelley Jones of Trust3 Hospitality and Kelley Jones Hospitality shared 30 secrets about a subject near and dear to all of our hearts: growing bar revenue. A few simple secrets? Collect business cards, send handwritten thank you cards and apply the Triple A's of service recovery: apologize, acknowledge and act.