Topic: Reputation management
Our most popular guest experience articles from 2019 will provide with you a head start to giving guests top-notch service at the start of 2020.
Two unique and bold industry personalities, Todd Collins and Chef Brian Duffy, share their invaluable (and entertaining) insights into the industry.
Hiring and employee retention are never-ending challenges that seem to get more difficult each year. These steps will make it easier.
As an operator you need to own all of your online listings to guarantee accuracy, engage with your guests, and respond to reviews.