Topic: Server

Exceptional Customer Service

Considering how fierce the competition for guests has gotten, owners and operators must deliver exceptional customer service at all times. Here are the keys to providing outstanding guest service, just like the legendary Walt Disney and Grand Hyatt Hotels chain.

Mahalo Mentality

Are you and your bartenders delivering the best possible guest experience from behind the bar? Every transaction is an opportunity for you to connect with guests and approach your shift with mahalo mentality.