SOLD OUT | Masterclass: Owner/Operator (MASTER3)

Session details:

THIS SESSION IS AT CAPACITY AND IS NOT ACCEPTING ADDITIONAL ATTENDEES.

Learn Napkinomics, proven in 50+ countries, which transforms hospitality from an abstract concept into a simple, visual operating system that scales profitably across any size or style of business.

What you’ll learn:

• One-Page Operating System: Turn hospitality into a trainable framework your entire team can follow, from front to back of house.
• Profitable Scaling Methodology: Deliver better guest experiences while reducing owner and GM workload using a system that's been proven across 50+ countries.
• Measuring the Unmeasurable: Quantify guest emotion, staff performance, and hospitality ROI through tools like NPS and frontline mystery shopper insights.

Stop guessing, start systematizing—and build the hospitality business you've always envisioned.